Effective from: 01/01/2025
This policy applies to purchases made through the online store operated by Bee Bumble.
1. Eligibility for Returns
To be eligible for a return, your item must:
Be unused and in its original condition
Be in its original packaging
Not be personalised or custom-made
Not fall under non-returnable items listed below
Before returning any item, please contact us at bee.bumble1@outlook.com with your order details. Returns sent without prior approval may not be processed.
2. Non-Returnable Items
We do not accept returns on the following unless the item is faulty or not as described:
Personalised or custom-made items
Earrings (due to hygiene reasons)
Gift cards
Gift wrapping or packaging upgrades
If you are unsure whether your item is eligible for return, please contact us before purchasing.
3. Change of Mind / Cooling-Off Period (Consumer Contracts Regulations)
Under UK law, you have the right to cancel your order within 14 calendar days from the day after you receive your item (this does not apply to non-returnable items listed above).
If you cancel your order within this timeframe:
You’ll receive a full refund for the item and standard postage (any upgraded shipping costs are non-refundable).
You must notify us of your intent to cancel within 14 days, and return the item within 14 days of that notification.
Return shipping costs are your responsibility unless the item is faulty.
4. Faulty or Incorrect Items
If your item arrives faulty, damaged, or not as described, please contact us within 30 days of receipt. We will offer you a:
Full refund
Replacement
Or repair (where appropriate)
We may request a photo or additional information to assess the issue.
5. Refund Process
Once we receive and inspect your return, we will notify you of the outcome. If approved:
Your refund will be processed to your original payment method
Please allow up to 5–10 business days for your bank or payment provider to process the refund
6. Discounted and Sale Items
If you used a discount code or voucher, your refund will reflect the actual amount paid, not the full item price.
Sale items may not be eligible for return if you change your mind. If unsure, please contact us before purchasing.
7. Return Address
After contacting us and receiving return approval, send your item to:
Bee Bumble
10 Mill Farm Drive
Tibshelf, Derbyshire, DE55 5QQ
We recommend using tracked delivery. We are not responsible for returns lost in transit.
Questions?
If you have any questions about our returns or refund policy, please email us at: